PRINT DESIGN CODE INNOVATE COLLABORATE LAUNCH

Frequently Asked Questions (FAQs)

What is Deltamax Online Cyber?

Deltamax Online Cyber Services is a modern cyber center providing a wide range of services, including internet access, printing, scanning, graphic design, and document processing. We aim to cater to all your digital and cyber needs.


What services do you offer?

We offer services such as printing, photocopying, scanning, laminating, binding, graphic design, internet access, cyber services, computer training, document processing, and more. We also assist with online applications like KUCCPS, HELB, and police clearance.


How do I contact you?

You can reach us via the contact form on our website, email us at info@deltamaxcyber.co.ke, 0741865249 or visit our physical location at Kangemi gichagi road, way to Kangemi high from referal hospitals. We are also available on social media platforms.


How do I make payments?

Payments can be made in cash or through mobile payment methods such as M-Pesa. Please contact us for more details on payment methods.


How does Deltamax Online Cyber work?

Our services work by providing users access to internet services, assisting with online applications, and offering document and printing services. Simply visit our cyber center or contact us online to get started.


Will you keep/retain my data?

We respect your privacy. Any personal data you share with us is kept secure and confidential. We do not share or sell your data to third parties.


Do you have a physical Cyber?

Yes, we have a physical location where you can access our services. Visit us at Kangemi, Gichagi road way to kangemi high, from refferal hospitals.


Are the services affordable?

Yes, we strive to provide affordable services to meet the needs of our community. We offer competitive prices for all our services and always look for ways to keep costs low for our customers.


Can you assist in Jumia Order Placements?

Yes, we can assist you with placing orders on Jumia. Simply bring your items or details to us, and we will guide you through the order process.


Are you hiring?

We are always looking for talented individuals to join our team. Check out the "Careers" section on our website for current job openings or send us your CV for consideration.


Is your website secure?

Yes, our website is secured with SSL encryption to protect your information. We ensure that all transactions are safe and your privacy is our priority.


How do I choose the services I need?

You can browse our list of services on the website or visit us in person. Our staff is available to provide guidance and help you select the best service based on your needs.


How do I make a payment for your services?

Payments can be made directly at our location or via mobile money (e.g., M-Pesa). For more details on payment methods, please contact us.


How do I file my returns?

We offer assistance in filing your KRA returns online. Bring your documents to our cyber center, and we will help you submit your tax returns to the Kenya Revenue Authority.


Can you help with Police Clearance applications?

Yes, we can assist with both the application and download of your Police Clearance Certificate through the eCitizen platform.


How do I change my eCitizen phone number?

To change your eCitizen phone number, you can log into your eCitizen account and update your details. Alternatively, visit our cyber center, and we can assist you with the process.


Which email did I use to register my KRA PIN?

If you’ve forgotten the email used for your KRA PIN registration, we can assist you in retrieving your registration details through the KRA online portal.


I need receipt books, delivery invoices, etc. Can you help?

Yes, we provide printing and customization services for receipt books, delivery invoices, and other business-related documents. Contact us for a quote.


Do you offer Windows installation, antivirus, and MS Office setup?

Yes, we provide installation services for Windows operating systems, antivirus software, and Microsoft Office packages. Let us know your requirements, and we will take care of the installation.


What is the WhatsApp Ban and how can I fix it?

If you are experiencing a WhatsApp ban, we can assist in resolving the issue, including troubleshooting and guiding you on how to avoid future bans.


Can you convert documents to JPG, PDF, PNG, or compress/extract pages?

Yes, we offer document conversion services, including converting files to JPG, PDF, PNG formats, and compressing or extracting pages as needed.


What are RIM papers?

RIM stands for Records and Information Management. We can assist with organizing, digitizing, and managing your records and documents according to RIM standards.


Do you offer refunds?

Yes, we offer refunds for services that have not been provided or if there is a service-related issue. Please contact us for more details about our refund policy.


How can I apply for the new generation number plates?

We can guide you through the process of applying for the new generation number plates through the eCitizen portal. Visit us for assistance.


Can you help with Motor Vehicle Transfer?

Yes, we assist with motor vehicle transfer services, including completing the necessary paperwork and guiding you through the process on the eCitizen platform.


What cyber services do you offer?

Our cyber services include internet access, printing, scanning, graphic design, document processing, and online application support such as HELB, KUCCPS, and police clearance applications.